Refund & Cancellation Policy

Refund and Return Policy for Keffos

At keffos, we aim to ensure customer satisfaction with our services. This refund and return policy outline the guidelines and procedures for refunds and returns of orders placed through our app.

1. Eligibility for Refunds:

• Quality Issues: If the delivered food items are spoiled, damaged, incorrect, or of unsatisfactory quality, you may be eligible for a refund.
• Order Errors: In case of errors made by the restaurant or delivery partner leading to a significantly different order than what was placed, you may request a refund.

2. Refund Request Process:

• Contact Support: To request a refund, please contact our customer support team within [24 hours] of the delivery.
• Provide Details: Clearly state the reason for the refund request and provide necessary details such as order number, item details, and supporting evidence (photos, if applicable).

3. Refund Resolution:

• Investigation: Upon receiving your refund request, we will investigate the issue to verify the validity of the claim.
• Refund Approval: If the claim is valid and meets our refund criteria, a refund will be initiated within 24 hrs to the original payment method.

4. Returns and Order Cancellations:

• Cancellation Window: Orders can be canceled within a specific time frame after placement. Please refer to our cancellation policy for details.
• Returns: Due to the nature of our services, returns of delivered food items are generally not accepted. However, in cases of quality issues, please contact us for resolution.

5. Non-Refundable Situations:

• Change of Mind: Refunds will not be provided for orders where the customer simply changes their mind or no longer wants the item.
• Late Delivery: Delays in delivery that do not significantly affect the quality of the food may not be eligible for refunds.

6. Contact Us:

• For refund requests, order issues, or any concerns related to our services, please contact our customer support team at keffosdelivery@gmail.com.

7. Policy Updates:

• We reserve the right to update or modify our refund and return policy. Any changes will be communicated through our app or website.