Shipping & Delivery Policy

At Keffos, we strive to provide a seamless and efficient delivery experience for our valued customers. This delivery policy outlines the terms and conditions governing our delivery services.

1. Delivery Timelines:

• We aim to deliver orders within [20–35 minutes] from the time of confirmation, subject to factors such as distance, traffic conditions, and order volume.
• During peak hours or inclement weather, delivery times may vary. We appreciate your understanding and patience during such circumstances.

2. Delivery Fees:

• Orders may be subject to a delivery fee based on the order total or location. Minimum order requirements for free delivery may apply in certain areas.
• Additional charges might be applicable for deliveries to distant locations or for special services requested by the customer.

3. Delivery Zones:

• We deliver to designated areas within Hyderabd. Please refer to our app or website for a detailed map or list of pin codes covered within our delivery zone.
• Unfortunately, deliveries outside our designated zones are not available currently.

4. Order Tracking:

• Customers can track their orders in real-time using our app. Updates regarding order status and estimated delivery times will be provided throughout the process.
• For any concerns or inquiries regarding your delivery, our customer support team is available to assist you.

5. Delivery Partners:

• Our delivery partners undergo a rigorous vetting process, including background checks and training, to ensure professionalism and reliability.
• We prioritize the safety and well-being of both customers and delivery partners, implementing measures to maintain secure and hygienic delivery practices.

6. Order Changes or Cancellations:

• Orders can be modified or canceled within a specific time frame after placement. Please refer to our app or contact customer support for assistance with order adjustments.
• Once the order is in preparation or en route, modifications or cancellations may not be feasible.

7. Lost or Damaged Orders:

• In the event of a lost, damaged, or incorrect order, please contact our support team immediately for prompt resolution.
• We will investigate the issue and take necessary steps to ensure a satisfactory outcome, which may include a refund or replacement based on the situation.

8. Refund and Return Policy:

• Refunds or returns are subject to our terms and conditions. Please refer to our refund policy for detailed information on eligible cases and procedures for initiating a refund or return.

9. Customer Support:

• Our customer support team is available around the clock to address any queries, concerns, or assistance required regarding your orders or delivery experience at keffosdelivery@gmail.com
• Contact details for customer support can be found on our app or website.

10. COVID-19 Safety Measures:

• Keffos prioritizes the safety of customers and delivery partners. We strictly adhere to COVID-19 safety guidelines, implementing contactless delivery options, hygiene protocols, and protective measures.